SHIPS AGENCY

The best way forward

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Navigate with experience

With 100 years of collective shipping experience, Seamaster is experienced at coordinating all aspects of a ships agency.

Agency KPIs

Communication

Financial

Services

•  Email response within 24 hours

•  Boarding agents to speak fluent English
•  Professional presentation (dress code)
•  Port team arrival 1 hour prior to vessel call

•  No invoices after final DA
•  Final DA required with 3 – 5 weeks

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Service Offering

At Seamaster Maritime & Logistics, we aim to achieve complete customer satisfaction with every task we undertake.

01

Bulk and Break-Bulk Cargo

• Bulk and break-bulk
• General cargo
• Food grade
• Hazardous cargo

02

Emergency Response

All offices hold a contingency plan and have been fully briefed as to the agent’s role in the event of an accident on board.

03

Helicopter
Services

An emergency helicopter service can be coordinated to en-route ocean vessels.

04

Fresh Water In-port and Offshore

We can supply potable water as per your requirements in Durban harbour – in the port, or offshore.

05

Offshore Launch Services

Our vendors are fully equipped to service our customers’ requirements offshore.

06

Service
Quality

Unique quality charters govern our relationship with every client. This lays the foundation for providing excellent service.

07

Coordination of Bunkers

With our 24-hour business operations in Durban – the gateway to South Africa – we are able to coordinate the offshore call and supply of bunkers for your vessel entering or leaving the harbour.

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Scope of Services

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Liner, tanker, bulk and break-bulk services

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Charterers, owners and protective agency

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Vessel and bulk-vessel maintenance

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Warehousing and transport of vessel spares

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Sludge, slops and garbage removal

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Procurement and supplies

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Hotel accommodation

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Crew change

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